Refund policy
Shipping Policy
Estimated shipping delivery times:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipping, tariffs and duties:
We love shipping ShopNauti around the world 🌍
Depending on your country, your order may be subject to import duties, taxes, or customs fees. These charges are determined by your local authorities and are not included in our prices or shipping costs.
We wish we could calculate these upfront, but they vary by destination and are outside of our control. If you’re unsure, your local customs office can provide more details.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us via email help@shopNAUTI.com noting your order number. We'll see what can be done.
Returns policy
Our return policy is 14 days after you have received your order. Please email us within above time frame if you would like to return your product. All "Sales Items" and "Victoria's Closet items" are final sales and are excluded from returns and exchanges.
Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
Wrong size:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you would like a different size, email us help@shopNAUTI.com within 14 days and we'll let you know what your next steps are.
To complete your return, we require a receipt or proof of purchase (order number).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@shopnauti.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items and Victoria's Closet items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@shopnauti.com
Shipping
To return your product please email help@shopnauti.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.